Help Center


What customer support (LMAX Global) is available?

The LMAX Global client helpdesk offers 24-hour support from Sunday 22.00 – Friday 22.00 UK.
You may contact LMAX Global during this period by calling +44 (0) 203 192 2555, via the Live Chat function on the website or by emailing
LMAX Global offers support in a variety of languages and continues to grow regionally to provide the utmost support to thier clients.

What are the differences between LMAX Exchange and an Electronic Communications Network (ECN)?

ECNs, are electronic trading systems that automatically match buy and sell orders at specified prices. Most ECNs register with the SEC, in the USA, as broker-dealers. ECN’s exist for different asset classes including equities e.g. Nasdaq market, and currencies. The ECN charges fees by either charging commission on trades or by adjusting order prices.

LMAX Exchange runs multiple order books (LMAX Global, LMAX Institutional) with binding limit orders. There’s no ‘last-look’ by price providers, no opportunity to requote, no spreading of prices to cover fees, and no routing around a network of possible counterparties to find a price. LMAX Exchange charges commission on traded volume, as all Orders are matched at submitted prices. As a result, a client’s ability to hit an advertised price is only constrained by competition from other clients, offering reliable and consistent order execution.

There’s nothing to stop an ECN from operating in the exactly same way as LMAX Exchange, but many ECNs do offer price routing, ‘last-look’, price adjustment, adding a degree of unpredictability to order execution. The regulatory constraints on an ECN are also less clear because it depends on what exemptions they’ve agreed and what level of market share they’ve acquired. There’s much less negotiation around the regulatory requirements for an MTF.

What is an MTF?

MTF is defined under MiFID, a European financial law, as “a multilateral system, operated by an investment firm or a market operator, which brings together multiple third-party buying and selling interests in financial instruments – in the system and in accordance with non-discretionary rules – in a way that results in a contract in accordance with the provisions of Title II of MiFID”

MiFID lays out a number of obligations for an MTF:

It must be pre-trade transparent (subject to certain exceptions);
It must be post-trade transparent (deals published as close to real time as possible);
Prices and charges must be public and applied consistently across all members;
There must be a Rulebook advising how system works and how to apply for membership.

Account FAQs

How do I open an account?

You can apply for an LMAX Global account online here.
LMAX Global will try to validate your account electronically, but will occasionally require some additional supporting documentation. You will be notified by email as soon as your account is open and ready to start trading.

Non-regulated Money Managers

LMAX accept Money Managers that are based off shore and their clients are still within the EU. As long as the regulators of that (off shore) jurisdiction is ok with Money Managers. There are also country within EU where it is allowed to manage clients funds, although the Money Manager is not regulated. Ex. Slovenia, Croatia, Belgium. From other countries we require the Money Manager to provide us with information from the regulators.

Do LMAX Global is swap free accounts?

Unfortunately LMAX Exchange do not have any swap free accounts.

How secure are my funds with LMAX Global?

In compliance with the FCA client money rules, all client funds are held in a segregated client trust account. The money is held by LMAX in client trust accounts – the funds are segregated, and cannot be used to pay LMAX’s creditors, in case of bankruptcy.

The Client Money Overview document describes the procedures followed in relation to client funds. PK Investment Services Ltd. does NOT hold or receive customer deposits. All deposits are held by LMAX Global.

How do I fund my account?

LMAX Global currently offers accounts denominated in GBP, EUR, USD, AUD, CHF, JPY, CAD, SEK, SGD and PLN.
LMAX Global accept funds via bank transfer and debit/credit card.

Joint Account

Yes, please complete 2 paper applications. Applications send to the email: and write IB: PK Investment Services Ltd. (
Please note that we will only accept funds from a joint bank account and also when we send funds it will only go to a joint bank account.

How do I open a Corporate Professional Account?

You can download a Corporate Account application form and send to us.

The additional supporting documentation

To complete your application with LMAX, please be advised that you will need to submit a copy of a recent utility/phone bill featuring your name and address – matching that which you enter on the application. Also, we will need a copy of your passport or government-issued identification. Scanned copies of the above two documents you will need to send:

What is the minimum account size?

$1,000 (or base currency equivalent) is the minimum initial deposit for an LMAX Global Account.

Base currency


Note: MT4 base currency only GBP, USD, EUR or PLN.


How big is the range of historical data?

LMAX Global do not provide historical data on the Web Client. The client can however open an MetaTrader 4 demo account and download some historical data from there. Furthest away will be December 2010, when the exchange launched.

Limit Orders while LMAX Global is closed.

With regards to limit and SL/TP orders, when LMAX Global is closed for those 5 mins, there is no trading activity, and no market maker is quoting. This means that no orders will be executed. If in the open (after the 5 minutes close) the market price has changed, any limit/SL/TP orders will be sent to the market and will be executed at the available price in the exchange at that time (after the open, that is..).

How do I access LMAX Global?

There are number of ways to access LMAX Global:

Mobile (iPad, iPhone, Android and Blackberry)
API (Java, .NET)
FIX 4.4
MetaTrader 4/5 Bridges

How does LMAX Global define ‘uptime’?

LMAX define “LMAX Exchange uptime” as the percentage of time the LMAX Global trading platform is available for customers to log-in during published business hours.

How does LMAX Global define ‘latency’?

There are different definitions in relation to latency:

LMAX define “trade (order) execution latency” as the time between the receipt of an order arriving at the edge of LMAX Global systems, and the order confirmation leaving LMAX Global systems. For broker users – the trade latency figure also includes the time it takes to do all pre-trade risk checks, ensuring the trade can be executed.
LMAX define “internal latency” as the time it takes for the order to be processed through LMAX Global “matching engine” software.
LMAX define “MTF latency” as the latency seen by a General Member (liquidity provider) as opposed to a broker user. It is the time between the receipt of an order at the edge of the LMAX Global systems and the trade execution confirmation being received by the General Member.

What instruments can I trade?

LMAX Global offers 100 instruments to trade, including:

Rolling spot FX pairs with low margin requirements and competitive commission charges
CFDs in spot indices, cryptocurrency and commodities.

What are your spreads and trading costs?

LMAX Global spreads are variable.

LMAX Global Account holders are eligible for a competitive commission rate structure, dependant on their level of trading activity.
Chat with us or email for more information.

Overnight financing
According to contract specifications.

MetaTrader 4 Exchange

From where I can get my mt4 login details?

If you want to trade using MetaTrader (MT4), you must then send an email to and request to transfer your balance to your MT4 account.
After sending you will receive login details.

MT4 server IP address?

Could i use your MT4 Exchange and Web Client the same time?

Clients can use Web Client and MultiCharts at the same time. The account is the same, and clients can use either platforms. However, the MT4 Exchange is a different account, and clients will not be able to use MT4 Exchange inter-changeably as they can with Web Client and Multicharts.

MT4 is a standalone third party trading platform which operates independently of your LMAX Exchange web trading account. Trades done on your MT4 account will not be reflected on your LMAX Global web trading account and vice versa.

Deposit / Funds withdrawal

If you want to trade using MetaTrader (MT4), you must then send an email to and request to transfer your balance to your MT4 Exchange account.

Funds withdrawn from your MT4 account need to be first transferred to your web trading account for onward remittance. Money transfers will be processed between 08:00 and 18:00 on weekdays only, following a client request.


Access to MultiCharts?

New clients can register and purchase a license directly from MultiCharts, alternatively existing clients can simply select LMAX Global as the broker and proceed to use their usual LMAX login details.


API Trading

Java/.NET Minimums:

Deposited funds of $5,000 or other currency equivalents, AND
Trade a minimum of $5 million in notional value per month.

FIX Protocol Minimums:

Deposited funds of $10,000 or other currency equivalents, AND
Trade a minimum of $25 million in notional value per month.

** Inactivity fees per month:
Java and .Net – $60
FIX – $300
After three consecutive months of inactivity, your account will be suspended.